Emergency Support
Infrastructure incident? Raise a priority request
Use this only for active incidents: telephony down, hypervisor or host failure, failed migration, mail flow stopped or backup/restore failure.
Before you send
- Note the exact time the fault started and any change made just before it.
- Capture error messages, log excerpts and affected extensions or hosts.
- Confirm who can authorise remote access to the affected systems.
- Do not restore from backup mid-incident until the cause is understood.
Emergency response is subject to availability and is not guaranteed unless covered by an applicable support agreement.