Web & Digital
Website Maintenance & Support
Ongoing ownership after launch: patching, backups, uptime and performance monitoring, content changes and a named route for when something breaks.
Capabilities
What we implement
- Core, plugin, theme and dependency updates on a schedule
- Uptime, certificate and performance monitoring
- Scheduled offsite backups with periodic restore tests
- Content updates and small enhancement work
- Bug fixing and incident response
Security
How it is hardened
- Vulnerability watch on the installed stack
- Malware scanning and cleanup procedure
- Access review and credential rotation
- Monthly health and patch reporting
Architecture
Website maintenance cycle
Maintenance is a schedule with evidence — patches applied, backups restore-tested, uptime measured and a report you can read.
01 · Monitoring
Uptime checksCertificate expiryPerformance metricsError alertingProblems are detected by monitoring, not by a customer phoning in.
02 · Patching
Core and framework updatesPlugin / dependency updatesStaging verificationUpdates are verified on staging with a backup taken before production.
03 · Protection
Offsite backupsRestore testingMalware scanningAccess reviewA backup counts only once a restore has actually been performed.
04 · Support
Content updatesBug fixingSmall enhancementsMonthly reportA named route for requests, with agreed response expectations.
FAQ
Website Maintenance & Support questions we are asked
- What does a maintenance plan include?
- Updates, backups with restore testing, uptime and performance monitoring, security scanning, content changes and a monthly report. Scope is agreed in writing.
- Do you maintain sites you did not build?
- Yes, after an audit of the platform, plugins, hosting and backups, and any remediation that audit identifies.
- How fast do you respond to problems?
- Response expectations are set by the agreement. A site-down event is treated as an incident, not a ticket in a queue.
- Can we cancel?
- Yes, monthly. Access, credentials and documentation are handed back in full.
Related
Other web & digital platforms
Website Maintenance & Support is referenced to describe engineering capability. All trademarks and product names are the property of their respective owners; no partnership or endorsement is implied.
Ready to scope the work?
Share your environment and objectives. You will get an engineering response covering scope, approach and considerations.