VoIP
Auto Dialer
Automated sequential dialling from a list, connecting answered calls to a waiting agent — a middle ground between manual dialling and predictive pacing.
Capabilities
What we implement
- List and campaign management
- Answering-machine detection tuning
- Retry and timezone rules
- Agent availability pacing
Security
How it is hardened
- Do-not-call list enforcement
- Calling window controls
- Trunk rate limiting against abuse
Architecture
Auto dialler campaign architecture
Sequential automated dialling with answered calls handed to a free agent — pacing follows agent availability rather than statistical prediction.
01 · Campaign data
Lead listsTimezone rulesRetry policyCalling windows enforced per timezone; retry counts and intervals defined per list.
02 · Dialler
Sequential pacingAMD tuningAgent availabilityAnswering-machine detection tuned deliberately — aggressive settings drop live humans.
03 · Call control
Outbound routesCLI per campaignRecordingSeparate routes per campaign so cost and reputation are attributable.
04 · Carrier
Trunk concurrencyRate limitsFraud alertsConcurrency ceilings agreed with the carrier before campaigns ramp.
FAQ
Auto Dialer questions we are asked
- How is it different from a predictive dialler?
- An auto dialler places calls one at a time as agents free up. A predictive dialler dials ahead of availability using statistics, which raises talk time but introduces abandon risk.
- What causes the awkward silence at the start of calls?
- Answering-machine detection deciding whether a human answered. Reducing that delay is a tuning exercise, traded off against false detections.
- What capacity do we need?
- Trunk concurrency is sized from agent count, average call length and connect rate, with headroom — undersized trunks cause failed calls, oversized trunks cost money.
Related
Other voip platforms
Auto Dialer is referenced to describe engineering capability. All trademarks and product names are the property of their respective owners; no partnership or endorsement is implied.
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