VoIP
CloudTalk
Cloud call-center platform for sales and support teams, deployed where CRM-linked calling matters more than owning the telephony stack.
Capabilities
What we implement
- Queue and routing configuration
- CRM and helpdesk integration
- Agent workspace rollout
- Call analytics setup
Security
How it is hardened
- Least-privilege agent roles
- Recording access controls
- Enforced SSO where available
Editions & pricing
CloudTalk editions and vendor pricing
Vendor list prices for the editions we deploy. Deployment, migration, hardening and support are quoted separately by Techno Trader PK — they are never bundled into these figures.
| Edition | Licensed by | Vendor list price |
|---|---|---|
| Starter | per user / month (annual) | Quote only |
| Essential | per user / month (annual) | Quote only |
| Expert | per user / month (annual) | Quote only |
Prices are checked against the vendor's published price list. Last verified 9 Sept 2026. Vendor list prices exclude tax and can change without notice. Vendor pricing page
Architecture
CloudTalk contact-center integration
A hosted calling layer wired into the CRM: the value is in routing, data flow and agent workflow rather than in owning telephony infrastructure.
01 · Provider cloud
Call controlNumbersRecording & analyticsRetention and access to recordings configured to your policy, not left at defaults.
02 · Routing
Queues & skillsBusiness hoursCallback handlingRouting rules written from the actual support or sales process, then tested end to end.
03 · Integrations
CRM connectorHelpdeskWebhooksCall events written back to the customer record so activity is not trapped in the phone system.
04 · Agents
Browser workspaceHeadset / audio policyRoles & permissionsLeast-privilege roles; recording and export rights limited to those who need them.
FAQ
CloudTalk questions we are asked
- Do we need our own PBX alongside it?
- Usually not. Where an on-premises PBX already serves back-office extensions, the two can coexist with a clear split of numbering and routing.
- How is call quality managed on a browser client?
- Through local network work: prioritising voice traffic, sizing bandwidth per concurrent agent and eliminating Wi-Fi contention for agent devices.
- Can we keep recordings under our own control?
- Recording export and retention settings are configured to your policy, and exports can be archived to storage you own.
Related
Other voip platforms
CloudTalk is referenced to describe engineering capability. All trademarks and product names are the property of their respective owners; no partnership or endorsement is implied.
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